Anjouan Licensing Services Inc. should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are a number of independent bodies you can contact, which should be listed on the Operator website. If, however, the complaint relates to an Operator breaching their license, you can contact Anjouan Licensing Services Inc. directly via their Player Support channel or via the "File a Complaint" button below. You must include all the details of your grievance so they can investigate fully. All disputes must be recorded in writing via email so the complaint is correctly recorded.
If you are a client of Mega Play N.V. and are experiencing issues, please file a complaint in English below.
Only complaints submitted in English will be reviewed.
Anjouan Gaming shall treat the information received in this Section as confidential and such information shall not be disclosed, except to the Gaming Facility Operator for inclusion on their lists, or to appropriate law enforcement agencies, if needed, in the conduct of an official investigation or unless ordered by a court of competent jurisdiction. This list will be distributed only to Gaming Facility Operators that are part of the Anjouan Gaming platform and therefore, the exclusion will be forced only on them.
The self exclusion process should only be completed by the person seeking to exclude themselves from the participating Gaming websites. Applying in the name of another person is prohibited. I acknowledge that I am a problem gambler and voluntarily seek to exclude myself from all online casinos participating in the Self-Exclusion program. I hereby request and authorise Anjouan Gaming to place my name on the list of self-excluded people, fully understanding that once the application is completed it cannot be revoked. I wish to be excluded for the length of time I have indicated below. I have also reviewed and understand the terms and restrictions of this self-exclusion and agree to all of them.
Any fields marked with * and in red are mandatory for the self-exclusion to be processed. You are encouraged to provide as much additional information as possible to help the licensed operators identify you. This will help to ensure that you are excluded from the correct operator. If you have any questions about the self-exclusion process, please contact Anjouan Gaming.